ems prepares for covid-19

03-28-2020 | CHARLOTTE,NC— Since COVID-19 (Coronavirus) has spread rapidly into the United States, First Responder personnel have switched to protocols to better assist and protect both frontline first responders and the general public.

Recently in Mecklenburg County, North Carolina EMS responders from Mecklenburg EMS Agency (MEDIC) have switched to COVID-19 specific protocols both in their 911 communications center and in the field.

According to the Centers for Disease Control and Prevention (CDC) “For any Public Safety Answering Point (PSAP) or Emergency Medical Dispatch (EMD) center (as appropriate) should question callers and determine the possibility that this call concerns a person who may have signs or symptoms and risk factors for COVID-19.” The Centers for Disease Control and Prevention (CDC) says “The query process should never supersede the provision of pre-arrival instructions to the caller when immediate lifesaving interventions (e.g., CPR or the Heimlich maneuver) are indicated.”

You will see first hand how Mecklenburg County EMS Agency (MEDIC) based in Charlotte, North Carolina have taken the steps outlined by the Centers for Disease Control & Prevention (CDC) and others federal agencies as well as policies specific to MEDIC and placed them in the daily service. These new protocols are being used both in 911 Communication Centers in the Charlotte, North Carolina area and out in the field.

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